Shipping Policy

Processing Time

Each order is prepared with care. Please allow 2 –10 business days for processing before shipment. Orders are fulfilled Monday through Friday, excluding weekends and major holidays. Orders placed during weekends or holidays will begin processing on the next business day. Once your order has shipped, you will receive an email with your tracking details.

Shipping & Tracking

Orders are not shipped the same day they are placed. Tracking updates may take 1–4 business days to appear after you receive your tracking email. Shipping speed depends on the carrier and service selected at checkout.

Some deliveries may require a signature, while others may be left at the discretion of the courier. If the carrier determines the location is not secure, your package may be held for pickup or rescheduled for delivery. For peace of mind, we recommend using an address where someone can safely receive your package.

Lost, Stolen, or Delayed Packages

Once your order leaves our hands and is with the shipping carrier, Radiluxx Beauty is not responsible for lost, delayed, or stolen packages. If your tracking shows “delivered” but you have not received your package, please check with your carrier first and then contact us for assistance. We can help you begin a tracer or claim with the courier, but please note that their investigations may take time to complete.

Address Accuracy & Returned Orders

Please double-check your shipping details at checkout. Orders with incorrect or incomplete addresses may face delays or be returned to us. If an order is returned due to an incorrect address or refusal of delivery, you may be responsible for reshipping fees before the order can be sent again. In certain cases, we may issue a cancellation with the shipping costs deducted.

International Shipping

International customers are responsible for any customs duties, import taxes, or local fees charged upon arrival. Radiluxx Beauty does not collect or pay these charges in advance. Your package will not be released until those fees are paid to your local customs office.